| Systems
Support Manager
Will create a high quality
technical support
organization that will be responsible for the
installation and technical support of hardware
and software systems. Build and manage a
technical support team responsible for the
installation and support of systems. Provide
technical consultation to existing and potential customers and work along with Application
Specialists to assist with customer support.
Assist with the creation of manuals, application protocols, applications notes, and other
documentation. Will apply experience in
cytometry, fluorescence microscopy, or
electronic imaging to assist in evaluating
the performance of new assays and assist
Software Engineers with the implementation of
data acquisition and analysis routines. The
Systems Support Manager will be a
hands-on individual who will manage a
small systems support team responsible for the assembly, testing, delivery, and
installation of proprietary hardware.
Requirements: Previous industry
experience in providing technical support for laboratory instrumentation. Experience with
fluorescence microscopy and electronic imaging and a thorough knowledge of the optical,
mechanical, and
electronic systems used in those applications.
The ability to work independently and the desire to provide customer support in a timely
manner are critical. Previous management experience a plus.
An MS/Ph.D. in Biophysics, Cell Biology, Bioengineering, or Physics or a BS or MS in
Engineering with related experience is required.
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